Operations and Maintenance (O&M) Plans

Solar Operations and Maintenance

Solar Operations and Maintenance services are all the technical services required to establish and maintain a specific performance level for a solar generating system.  We have installed over 5,000 systems and manage another 30MW of distributed solar systems for clients. HelioPower’s Solar Operations and Maintenance (O&M) group grew out of maintaining the 160+ systems we own ourselves. We became experts at maximizing the ROI from our systems, and started offering residential and commercial solar operations and maintenance services.

heliopower offers different solar operations and maintenance plans that can take care of soiled solar panels
Solar Panels Require Cleaning

Solar Operations and Maintenance contracts are usually multi-year contracts with annual renewal or opt-out provisions and can be procured as a part of a complete lifecycle asset management program, or a la carte.  HelioPower’s complete suite of asset management and solar O&M services is detailed below, and HelioPower is happy to consider bespoke services for specific circumstances.

Does Your System Need Service?

Please Call 1.877.959.8816

To Speak With One Of Our Solar Care Representatives About Getting A Qualified Technician Out To Your Install As Soon As Possible. Or Visit Our Shop To Explore Our Maintenance Plans.

Our Operations and Maintenance Offerings

We offer Solar Operations and Maintenance services for any situation to ensure that system up-time and energy production is optimized – thereby maximizing return on investment. Standard Pricing depends on system size for a single story building with good roof access and an accessible hose bib.  Roof must have adequate walkways or a robust roofing surface.  Additional charges may apply for certain membrane roofs or tile roofing products.

Admin & Billing

  • Billing & Collections
  • Warranty Administration
  • Customer Support
  • Insurance Management
  • Financial Reports
  • Tax prep & compliance

Annual Maintenance

  • Module Cleaning
  • System Checkup
  • Inverter Servicing
  • Wear & Tear Repairs
  • Monitoring Calibration

Monitor & Report

  • 24/7 Alert Response
  • Monthly production reports
  • Web-based portal access
  • Email alerts
  • Multiple levels of monitoring
  • Component monitoring

Advanced Tools

  • De-ionized water
  • Water reclamation
  • Thermal imaging
  • IV-Curve trace
  • Aerial Drones

Dedicated O&M Team

  • Coverage across California
  • Dedicated NOC staffed 24/7
  • Warehouse of spare-parts inventory on-hand

Troubleshoot & Repair

  • Repair inverter components
  • Tracker drive re-calibration
  • In-field electrical service
  • System removal & replacement

Solar Operations and Maintenance Plans

HelioPower provides solar service, solar (O&M) – operations and maintenance, solar asset management, distributed energy asset management, and battery backup and off-grid O&M services. Rising electricity costs and economic pressures have put even more importance on effective management of energy assets. The goal is not just reduced O&M costs, but increased energy production as well.  HelioPower’s portfolio of distributed generation assets produces energy at average of 103%-105% of expected production.

Solar Maintenance Plan Levels

HelioPower Shield Solar Plan (Basic) – preventative and corrective maintenance services. Please click here for:

HelioPower Shield Solar Maintenance Plan – enhanced and discounted preventative and corrective maintenance services. Please click here for:

HelioPower Shield Solar Production Guarantee – Wrap-around services with financial guarantee. Please click here for:

Your choice will depend on the level of protection and operations and maintenance (O&M) you require. All service levels offer post-construction system inspections, annual preventative and manufacturer required maintenance, and remote system monitoring by our technicians.

HelioPower also offers Solar Asset Management – Solar O&M as above for ongoing technical services, plus financial and administrative support (usually annuity-based with annual opt-in/opt-out) for commercial enterprises, developers owner/operators, and fleet owners.

Working with Us

HelioPower provides O&M services to over 5,000 solar power systems. We maintain everything from small residential systems to large commercial power plants.

Professional, Trained Technicians

Our technicians provide polite, respectful, professional service when in a customer’s home or business. Our crews wear clean uniforms, branded how the client requests.  Each truck is well-stocked with the latest tools to deliver the most effective service.

Back-office Integration with Client CRM

Our trouble-ticket system can integrate with your CRM to automate dispatch.  We offer call center support for customers and a transparent work-order progress tracking. Our clients choose HelioPower because they can trust service tickets will move through system seamlessly.

White Label or Co-Branded Service

Discretion is key to our services offered through partners.  Our technicians wear white shirts and are trained to use the brand name our clients prefer.  White label trucks available, or co-branded upon request.

Extensive Service Area

Our O&M services span all of the West Coast. HelioPower has 4 offices in Northern and Southern California, enabling our trucks to deploy quickly anywhere in the state and we use partnerships to provide additional coverage where necessary.

*Prices are based on work being performed and a small additional travel fee may be required.